Washington Evening Journal

Fairfield Ledger   Mt. Pleasant News
Neighbors Growing Together | Aug 19, 2018

Empty Nest: Resolve Any Dispute, With Anyone, Anywhere

By Curt Swarm

On Tuesday, Sept. 11, 2001, Mark Deuitch was flying for Lockheed Martin.  It was not a good day for flying.  A Saudi Arabian business partner had paid for his airline ticket.
Eight FBI agents showed up at Mark’s door asking questions.  Everything seemed to be kosher.  However, he started getting calls from reporters.  It seems his name had appeared on an FBI list of possible 9-11 suspects.  The list had been distributed to law-enforcement officials, who distributed it to the press.  
One year later, the Wall Street Journal called and said, “You’re the poster boy for the FBI’s 9-11 list.”  The Fort Lauderdale Sun Sentinel ran a story stating that Mark’s credit card had been used to buy tickets for the hijackers, and that his home had been used to house the hijackers while they were in flight school.”  In Mark’s words, “If I had read this story, I would have questioned myself.”
But what to do?  It’s not exactly easy to sue the FBI.  There needed to be a way to tell his side of the story, to clear his name.  Mark thought to himself, “Maybe I can create this tool so people can fight back without going to court.”
Fifty percent of the population have no access to civil litigation because of the cost.  The ones who can afford litigation have to ask, “Is it worth it?”  Sixty percent of the value of litigation goes to intermediaries, win or lose.
“For the fun of it,” Mark brainstormed, “let’s see if we can create a parallel legal system, that’s cheaper, faster, in plain English, and where you don’t have to use lawyers.  After all, 93 percent of cases that go to court are settled through negotiation, not adjudication.”
Voila!  PeopleClaim.com, a Fairfield based online, dispute-resolution service was born where parties can use the internet to negotiate.  For example: You feel someone or some organization owes you money.  Through the PeopleClaim.com system, the party has 10 days to pay you back.  The party has three options: they can agree to pay you back in full, make a counter offer, or reject the claim altogether.  And the other party has a chance to tell their side of the story.  But an incentive to reach an agreement is established because the claim is posted online as a public record.  If there are multiple claims against a party, it could look like a pattern.  When the claim is resolved, it is taken down.       
PeopleClaim.com can be used to resolve issues between individuals, or individuals against organizations, big or small, on a local or national level.  Such issues as an individual against a neighbor, coworker, partner, auto-repair shop, restaurant, telecommunications company, airline; even a landlord trying to collect back rent, or a renter trying to get a deposit back, or claims of sexual harassment, are typical issues resolved on PeopleClaim.com.  Large companies are very concerned about their social-media reputation and how to manage it.
The price of this service?  Are you sitting down?  To use PeopleClaim.com, the upfront charge is a whopping $8, or you can even use a free version.  If the issue isn’t resolved, the $8 is refunded.  
50 to 60 percent of all claims filed with PeopleClaims.com are resolved.  In the 3½ years that it has been in existence, PeopleClaims.com has handled 20,000 claims.  Not bad for an entrepreneurial, start-up company.
Testimonials abound.  “I hired a lawyer, spent a lot of money, and got nowhere.  I filed a claim with PeopleClaim.com and it was resolved in two days!”
Litigation is a $144 billion business in the U.S., and has one of the highest dissatisfaction rates.  PeopleClaim.com brings people and companies together.      
If it fails, you can always use the courts.

Have a good story?  Call or text Curt Swarm in Mt. Pleasant at 319-217-0526, email him at curtswarm@yahoo.com, or visit his website at www.empty-nest-words-photos-and-frames.com.  Curt also reads his columns on www.lostlakeradio.com.